Skip to main content
Corbel
Start free
Back to home

Refund & Cancellation Policy

Effective 20 July 2026 · governed by the laws of South Africa

In short:Corbel subscriptions are billed in advance in South African Rand (ZAR), monthly or annually. You can cancel anytime and keep access until the end of your paid period. There's no fixed-term contract, and we don't charge cancellation fees. See public pricing for current plan fees.

1. Free trial

New accounts include a 14-day free trial with full access to the product. No card is required to start and you are not charged during the trial. If you do not add a subscription before the trial ends, your account is paused — your data is kept, not deleted, and access resumes as soon as you subscribe.

2. Billing

Subscriptions are billed per plan (Solo or Studio), in advance, in ZAR via Paystack. You choose monthly or annual billing — annual is charged once for the year and includes 2 months free versus the monthly rate. Enterprise arrangements are billed per a written agreement.

3. Cancellation

You may cancel at any time from your account settings, or by emailing gareth@providuslabs.co.za. When you cancel:

  • Your subscription stays active until the end of the current paid billing period.
  • You are not billed again after that period ends.
  • At the end of the period your account is paused — your projects, drawings and estimates are kept, not deleted, and you can resubscribe any time to restore access.

4. Refunds

Because plans are billed in advance and can be cancelled at any time, fees are generally non-refundableand we do not pro-rate part-months. For annual plans, cancelling stops the next year's renewal — the current paid year is not refunded except in the cases below. We will issue a refund where:

  • You were charged in error or charged twice for the same period.
  • A prolonged service outage attributable to Corbel prevented you from using the platform for a material part of the billing period.
  • A refund is required under the South African Consumer Protection Act or other applicable law.

Approved refunds are returned to the original payment method within 5–10 business days.

5. Failed payments

If a payment fails, we retry and notify you by email. If payment cannot be collected, paid features are paused until the account is brought up to date; your data is retained during this period.

6. How to request a refund

Email gareth@providuslabs.co.za from the address on your account, with your firm name and the charge in question. We respond to refund requests within 3 business days.

Questions? Email gareth@providuslabs.co.za. Providus Labs (Pty) Ltd · CIPC reg 2026/142873/07.